How to Initiate a Return

At Melts™, we aim to make returns easy. If you have an unopened product, a defective item, or need a refund for your first order, this guide will help you return it easily.

Return Eligibility

Before you begin, check if your product meets these requirements:

• Timeframe: Request returns within 30 days of delivery.

• Product Condition: Only unopened or defective Melts™ strips qualify. The packaging must be intact and sealed.

• **Damaged Products:** You can return sealed items. Make sure they are in their original quantity, as the packaging shows.

You cannot refund, exchange, or credit opened or used products.

Preparing Your Return

To ensure a smooth return:

1. Gather your original order confirmation or proof of purchase.

2. Include all parts of the product, like Melts™ strips and any included literature.

3. Ensure that you seal and keep all items intact.

4. Keep your order number and contact information handy.

Being organized speeds up your return and avoids delays.

Contacting Melts™ Customer Support

To start a return, contact our Customer Support Team:

• Email: [e-mail]

• Phone: [phone] 

In your request, include:

• Order number

• Reason for return

• Confirmation that the product meets return eligibility.

Our team will provide return instructions and shipping details. Returns must be authorized before shipping for proper tracking.

Shipping Your Return

Once you have instructions:

1. Ship your products with a reliable carrier.

2. Keep the tracking number until we confirm that we have received your return.

3. You must ship returns within 14 days of authorization.

Melts™ does not provide return labels or cover shipping costs. Using a trackable method ensures that you receive your return safely.

Refund and Processing Timeline

After your return arrives at our warehouse:

• Melts™ will inspect the package to confirm it meets return requirements.

• We process refunds or exchanges within 5–7 business days after inspection. Some cases may take up to 14 business days.

• Refunds will include the product cost, minus shipping, VAT, or duties. Important: We can’t process refund requests made after 30 days from the delivery date.

Summary of Melts Return Policies

• You can return unopened or defective products within 30 days.

• Ineligible: Opened or partially used products.

• Subscription Products: Refunds for the first unopened shipment only; later shipments are non-refundable.

• Shipping: Customer is responsible; keep tracking info.

• Processing Time: 5–14 business days after receipt.

• Required Documentation: Proof of purchase, order number, and authorized return confirmation.

Following these steps ensures that your return is handled efficiently and transparently.

Disclaimer

Please note:

• Results may vary; outcomes are not guaranteed.

• The label lists all product ingredients; take time to review them before use.

• The FDA hasn't evaluated Melts™ products. They aren't intended to diagnose, treat, cure, or prevent any diseases.

• Information on the website is not a substitute for professional medical advice. See a doctor if you are pregnant, breastfeeding, taking medications, or have a medical condition.

Need more help?

Got questions about returns, refunds, or subscriptions? Our Customer Support Team is here to help!

• Email: [e-mail]

• Phone: [phone]

We aim to give you clear help with all returns. Our goal is to make your experience with Melts™ smooth and focused on you.